Frequently asked questions.

Accepted payment methods are shown during checkout before you submit your order. Please review your billing details carefully because orders may be reviewed for payment authorization, fraud prevention, and shipping eligibility.

Contact us as soon as possible if you need to request an order change or cancellation. We cannot guarantee changes after an order has entered processing or shipped.

Order confirmations are sent to the email address entered at checkout. If you cannot find the email, check your spam or promotions folder and contact support with the name and email used for the order.

Smartbasketco currently ships eligible orders within the United States. If a product, destination, or carrier limitation prevents delivery to your specific address, the order will not be available for that location at checkout.

Orders placed before the 5:00 PM, GMT-08:00 cutoff are typically processed within 1-3 business days, Monday-Friday. Transit time is generally 5-7 business days after handling is complete, so estimated total delivery time is usually 6-10 business days.

Standard U.S. shipping is free for all orders nationwide. If optional upgraded shipping is available for your destination, the exact cost will be displayed at checkout before payment.

Once your order ships, tracking details are sent to the email address used at checkout. Tracking may take 24-48 hours to show movement after the carrier receives the package.

Orders containing more than one item may ship in separate packages if items are prepared from different fulfillment batches or require distinct packing methods. Each package may have its own tracking number and may arrive on a different day.

Contact support with your order number, checkout email, full delivery address, and tracking information. For damaged packages, include clear photos of the item, packaging, and shipping label so we can review the issue with the carrier.

Eligible items may be returned within 30 days from the delivery date. Items must be unworn, unused, undamaged, in original condition, and returned with original packaging, tags, labels, certificates, care cards, pouches, boxes, and included accessories where applicable.

Email support or use the Contact Us page with your order number, checkout email, item name, return reason, and photos or videos if the item is damaged, defective, or incorrect. Please wait for return authorization and instructions before mailing anything back.

For approved returns caused by a defective, incorrect, or damaged product, Smartbasketco covers the return shipping cost and provides a prepaid shipping label by email. For wrong size, wrong color, wrong model, preference change, or no longer wanting the item, the actual return shipping cost is deducted from the final refund amount.

No. Smartbasketco does not charge any restocking fee for eligible approved returns.

After your return package is received and inspected, approved refunds are processed automatically back to the original payment method within 7 business days. If you have not received your refund after 15 business days of approval, please contact support after checking with your bank or card provider.

We do not process direct one-for-one exchanges. To get a different size, color, or model, return the original item through the approved return process and place a new order on the website.

Review the product description, available sizes, color options, material or finish notes, dimensions for handbags, closure and strap details where applicable, and care instructions before placing your order.

Use the size, fit, and product notes shown on the product page. If anything is unclear, contact us before ordering and we will help you choose the right option.

Footwear must be unworn and free of outdoor wear, stains, odor, heavy creasing, or sole marks. Handbags and accessories must be unused, undamaged, and returned with original packaging, tags, straps, dust bags, or included accessories where applicable.

Email [email protected] or use the Contact Us page. Include your order number if your question is about a recent purchase.

Customer support is available Monday-Friday, 9:00 AM-5:00 PM, GMT-08:00. We aim to reply within 1 business day, though response times may vary during weekends, holidays, or high-volume periods.

Detailed shipping, return, privacy, and terms information is available on the policy pages linked below.